1. The customer who isn't satisfied with our lace wigs for any reason, please contact us by email email@example.com within 48 hours after u receive the wig to make application of "return or exchange" since you sign for your goods. Overdue this item is not available.
----We will refuse to sign for the package if you send them back without our permission!
2. Please send pictures of wig front lace to us when you decide to make an exchange or return.
----We don't accept the return/exchange if you have cut the lace for any reason
----Also, custom orders can't be returned or exchanged.
3. If the wig is untouched and u would like to exchange for another wig, you should pay the price difference and shipping cost for both ways. (20$/30$ from China to your country)
----Post mail is preferred method to send the wig back (The return tracking number is needed)
----Declare the value is $20. it's Hair sample (avoiding high customs fee)
4. There won't be any re-stocking fee charged for exchange, but if you are returning the wig for a refund, the refund will be processed after we receive the wig, and the shipping fee you paid when u order it will be deducted from your refund.
----if you are returning the wig for an exchange, the exchange item needs to be shipped out ONLY after we receive the return.
5. In order to ensure the safe transport of the wig, be sure to contact us first before sending the wig back, Please! Otherwise, you will be responsible for all losses.
The product has to be returned with its original state with no alterations made to include the following:
Wig must be tried on with a wig cap
Wig cannot be worn
Wig lace cannot be cut, torn, dyed or altered in any manner
Wig cannot contain any tape, glue or residue
Wig cannot contain any chemicals, dyes, or other hair products
The hair cannot be cut, styled, or altered in any manner
Thanks for your visit!